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Open how we handle privacy

This page explains what we collect when you open an account, use our forms or contact support, and how we use that data to run the privacy process…

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Explore local-law privacy handling for India

matkatus Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to this page and to the actions described here depends on local law, and we make the policy available only where local law permits. The same rule applies to any account you open from India. We collect the details you send through sign-in, support forms,

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device checks and payment flows, then use them to verify identity, manage security, answer requests and keep required records. If you use UPI, Paytm or PhonePe, the related transaction record can stay attached to your account for reconciliation, fraud checks and dispute handling. We do not
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keep data longer than we need for those purposes unless a legal duty asks us to hold it for more time. Where we can act on a correction, access or removal request, we do it after confirming the account holder and checking the local rule that
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applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Switch to privacy support channels

If you want to see, correct or close data linked to your account, use the contact paths below.

Email us Send a privacy request from the address on file and tell us whether you want access, correction or removal. We verify ownership first, then reply with the next step and any record we need from you.

Message from account Use in-account chat when you want a quicker route for a data question. Keep your request specific, such as a copy of stored data or an update to contact details, so we can process it faster.

Postal request If your request needs a signed letter, send it to the privacy contact listed in your account area. We check identity, log the request and reply within the window required by the local rule.

DATA AND ACCESS CARE

Browse account security and retention

We keep the policy tight around what we collect, why we collect it and who can see it.

Data use

We collect the details you enter, the device details sent by your browser and the records needed to confirm a…

Cookie settings

Cookies help us keep you signed in, remember page settings and spot unusual activity that could affect account safety.

Account security

When you change a contact detail or ask for data access, we look for signs that the request came from…

Retention period

We keep records only while they are useful for the stated purpose, then remove or anonymise them when our process…

Request changes

You can ask us to correct, export or erase the data we hold about you.

Contact route

Reach us through the contact path in your account area or the support email listed there.

Explore common privacy questions

These questions explain how the policy works when you open an account, send a support message or use a payment rail tied to your profile. We keep the answers focused on what we collect, how long we keep it and how you can ask for changes. If local law adds another step or a longer record period, we follow that rule and tell you what it means for your request.

We collect the details you type into forms, the contact details you use for sign-in, device signals from your browser and the record of privacy requests. We keep only what we need for the stated purpose.

Cookies help remember your session, save page settings and spot unusual activity that could affect account safety. They also help us keep forms working, and you can clear them in your browser at any time.

If you use UPI, Paytm or PhonePe, the related record stays linked to your account so we can reconcile entries, check disputes and keep required logs. We do not use that record for unrelated purposes.

Yes. Send a request through the contact route in your account area, and we will confirm your identity before sharing the data we hold, subject to any limit that local law places on disclosure.

Yes. If your contact details or other stored fields are wrong, ask us to correct them. We verify the request, update what we can and explain any field we must keep unchanged.

We keep records only for the time needed to run the account, answer your request and meet legal duties that apply. After that, we delete or anonymise them when our process allows.

Our support team handles them and routes sensitive cases to the privacy contact listed in your account area. We keep the thread in writing so you can track the request and the final result.

Open how we handle privacy

Switch to privacy support channels

Browse account security and retention

Data use

Cookie settings

Account security

Retention period

Request changes

Contact route

Explore common privacy questions

01 What data do you collect from me?

02 Why do you use cookies?

03 How do payment records fit this policy?

04 Can I ask for a copy of my data?

05 Can I ask you to change my details?

06 How long do you keep my records?

07 Who handles privacy requests?

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